Terms and Conditions

Homestay and Airport Pick-up

1. Refund Policy – Placement Fee
   •The accommodation placement fee is non-refundable.
2. Payment Required for Confirmation A homestay placement will be confirmed only after the following fees have been paid in full:
   •Accommodation placement fee
   •Initial homestay accommodation fees
   •Airport pick-up fee, where applicable
   •Caregiver placement fee, where applicable
   •Caregiver weekly fee, where applicable
3. Minimum Booking Period
   •The standard initial homestay booking period is a minimum of four weeks.
   •Students are expected to remain with their allocated host family for the full confirmed booking period.
   •Short-stay homestay arrangements may be considered in exceptional circumstances, subject to availability and approval by Global experience on a case-by-case basis.
4. Accommodation Changes
   •Students must notify both Global experience and their host family if they wish to change accommodation.
   •A minimum of two weeks’ notice is required for any homestay change, unless otherwise agreed by Global experience.
5. Cancellation of Homestay
   •If a homestay booking is cancelled less than two working days before the student’s scheduled arrival date, all prepaid homestay accommodation fees are non-refundable.
   •If a cancellation is made two working days or more before the student’s scheduled arrival date, a cancellation fee equivalent to two weeks of homestay accommodation fees will apply.
6. Cancellation of Airport Pick-up
   •The airport pick-up fee is non-refundable if the booking is cancelled less than 72 hours before the student’s scheduled arrival time.
   •Students must advise Global experience of any flight changes at least 24 hours before the scheduled arrival time. Failure to provide sufficient notice may result in additional pick-up or waiting-time charges.
7. After-Hours Airport Transfer Surcharge
   •A $35 after-hours surcharge applies to airport pick-ups for flights scheduled to arrive between 8:00 pm and 5:00 am.
   •A $35 after-hours surcharge applies to airport drop-offs where students need to be collected between 8:00 pm and 6:00 am.
8. Public Holiday Surcharge
   •A $110 surcharge applies for arrivals on the following public holidays: Christmas Day, New Year’s Day, Good Friday, or Easter Monday.
9. Late Booking Fee
   •A $50 late booking fee applies to homestay bookings received within 3 working days of the required start date.
10. Administrative Transfer Fee
    •A $99 administrative transfer fee may apply where a student requests a transfer from Global experience to another homestay provider after services have been arranged.
    •Any applicable fee will be confirmed with the student, parent, or agent before the transfer is processed.

Caregiver Service

1. Arrangement Fee
   •The caregiver arrangement fee is non-refundable.
2. Weekly Fee
   •The caregiver weekly fee is refundable if cancellation is received at least two weeks before the student’s scheduled arrival date.
3. Payment Required for Issuing Homestay Placement Agreement
   •Caregiver placement fee, where applicable
   •Caregiver weekly fee, where applicable

Parent Nomination Homestay

1. Screening Fee
   •The parent-nominated homestay screening fee is non-refundable once the screening process has commenced.
   •The screening fee is also non-refundable if the nominated homestay is not approved because it does not meet Global experience’s standards.
   •The parent-nominated homestay screening approval is valid for one year from the date of approval.
   •If a further inspection or review is required after this period, a new screening fee will apply.
2. Monitoring Weekly Fee
   •The parent-nominated homestay monitoring weekly fee is refundable if cancellation is received at least two weeks before the student’s scheduled arrival date.